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Why is there a need for an One-Time-Password (OTP) to complete an online purchase?
An OTP helps to protect against online fraud. It is a secure way to authenticate whether the customer who is making an online purchase is the rightful owner of the debit card being used.
Can I choose not to use the OTP service for online purchases?
No. Bangladesh Bank regulation has mandated the use of OTP for every online purchase.
Will I be charged a fee for receiving the OTP via SMS?
No. The OTP service is free of charge. The Bank shall notify customers if any charge is imposed in future for this service. You can find the latest tariff guide for services on the Genius Bank Bangladesh website.
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