This Data Privacy Policy describes how CredSeed Zambia Limited ("CredSeed," "we," "us" or "our") collects, uses, shares, retains and secures the personal information you provide to us when you access our website, apply for any of our financial products and services, or interact with us in any manner.
Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our products and services or when applying for financing, including your name, address, email address, telephone number, financial information and any other information you choose to provide. We also automatically track and collect information about your use of our website through cookies and web beacons. This information includes your IP address, browser type, domain name, access times and referring website addresses. We do not collect any sensitive data such as social security numbers, bank account numbers or credit card numbers.
How We Use Your Information
The personal information we collect allows us to process your inquiries or applications, provide our lending services to you, and operate, maintain, enhance and provide features of our website and services. We may use cookies and tracking technologies to analyse trends, administer our website, track users’ movements, and gather information about our user base. This information helps us to design and arrange our website in the most convenient way for our visitors and clients. We use your information only for the purposes mentioned in this Policy and as otherwise described at the point where we request your information.
Information Sharing
We will not sell, share, trade or otherwise transfer your personal information that we collect without your consent, except as necessary to complete a transaction initiated by you and provide products or services you have requested. We may share anonymised aggregate data with third parties for research, marketing and analytics purposes. We may employ other companies and contractors to perform services on our behalf or collaboratively with us, such as website development, loan processing and credit checks. We will require these third parties to agree to safeguard your personal information in alignment with this Policy.
Retaining Your Information
We will retain your information in our database for as long as we provide lending services to you and afterwards for a period necessary to comply with our legal and business obligations. We will securely destroy your personal information thereafter per our data retention policies and applicable laws.
Updating Your Information
You may inform us at any time to update or correct your personal information by contacting us using the information provided below. We will promptly update or remove your personal information, unless we have to keep that information for legitimate business or legal purposes.
Your Rights
You may request to review, correct, update, suppress or otherwise modify any personal information that you have previously provided to us through an authorised third party. You may also request to receive an electronic copy of your personal information for your own use. You have the right towithdraw your consent at any time to us collecting, processing and storing your personal information going forward. Please understand that requests to delete or remove your personal information will be completed to the greatest extent possible as provided by law and per our data retention policies. If you wish to exercise any of these rights, please contact us using the information provided below.
Security Measures
CredSeed is committed to protecting your personal information. We have adopted industry standard administrative, physical and technical safeguards to reasonably secure and help prevent unauthorised access, maintain data accuracy, and ensure correct use of your personal information.
Changes To This Privacy Policy
We may need to occasionally update this Policy as we implement new technologies, adopt new lending services or as laws change. We will post any Policy changes here so that you will always know what information we gather, use and distribute. The revised Policy will apply going forward from the date we post it.
Contact Information
If you have any questions about this Policy or our privacy practices, please contact us:
Legal name: CredSeed Zambia Limited
Contact number: +260960330638
Email address: Info@credseed.com
Location: 24857 Hillview Park, Libala South, Lusaka
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